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How can I improve lawyer responsiveness on my legal marketplace?
You’re doing everything right, bringing high-intent clients in and matching them with qualified lawyers. But sometimes, there’s silence.
Professionals are slow to reply to client messages
If you're running a legal marketplace or SaaS platform, for lawyers, notaries, conveyancers, or legal consultants, you’ve likely seen this same pain point repeat.
Why speed matters in marketplaces
Online marketplaces promise one key benefit: quick and easy access to the services or products users need. Whether hiring a plumber, a tutor, or a lawyer, customers reach out with high intent and expect timely responses.
The Strategic Choice Every Legal Marketplace Must Make
One of the core decisions for any legal marketplace is determining the type of platform it wants to be. The choice boils down to two fundamental models: the "Connector" or the "Orchestrator."
