Retail | Jely

📣 WhatsApp Group API just launched: see how your competitors are using it →

Connect customers and shop staff on chat apps with privacy, visibility and reengagement.

Jely connects customers and shop staff across chat apps (like WhatsApp to WeChat) - without sharing personal details, downloads and giving you complete oversite with reengagement options. Messages are translated and spell checked.

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WeChat

SMS (Coming soon)

Teams (Coming soon)

Slack (Coming soon)

iMessage (Coming soon)

How Jely works

Supercharge customer success

Customers can scan a QR code in-store or message through a chat app (e.g. WhatsApp or WeChat) to start a chat - instantly and without downloading an app to be connected with their chosen member of staff. Staff can reply on their chosen app (e.g. WhatsApp or WeChat).

All personal details are anonymised without anyone having to download anything. Managers have full visibility across all chats to ensure quality and consistency. Messages are automatically spell-checked, translated in real time.

Your CRM can be linked to automatically create new connections or log sales. In addition, if a conversation is inactive store staff can be prompted to restart the chat (for example, when an order is ready or a product is back in stock). If a customer is non-responsive offers can be automatically forwarded into chat.

Supercharge customer success

Now you can

Increase Store Revenue

Identify customers who haven’t purchased - and share offers, restock updates, and product suggestions in chat.

Identify customers who haven’t purchased -

and share offers, restock updates, and product suggestions in chat.

Improve Customer Retention

Build stronger relationships with consistent, personalised chat experiences.

Boost staff responsiveness

Staff can now message from their preferred apps - and you can automate reminders if they haven't replied

Staff can now message from their preferred apps

- and you can automate reminders if they haven't replied

Upgrade Customer Experience

Serve customers in the apps and languages that are native to them - from London to Shanghai.

Serve customers in the apps and languages that are native to them

- from London to Shanghai.

Our resources

Why Visibility Is the Key Advantage in Commodities Marketplaces

Visibility has become the engine that powers modern commodities marketplaces.

Why Jely is in Beta

When you’re building something new, there’s always a temptation to wait. Wait until it’s perfect. Wait until every feature is polished. Wait until you can say, “It’s done.” We decided not to wait.

Revenue Leakage: The Silent Killer of Marketplace Sales

When platforms and marketplaces think about growth, the conversation usually centers around acquisition, more users…

How Chat Integration Transforms Commodities Marketplaces

Trading commodities has always been about conversations - the long back-and-forths to agree on price, timing, and terms.

Frequently asked questions

Will this compromise sensitive legal data?

Not at all. We enable our push notification features to remind clients and suppliers to communicate on-platform. Jely cannot read, interfere, edit, or share sensitive legal data that occurs on your platform or in your exchanges.

Will this compromise sensitive legal data?

Does this share customer info?

Who are the team behind this?

Is it GDPR compliant?

Is this difficult to set up?

What’s special about Jely?

Jely is on a mission to help you create, customise and control any interaction on and across chat apps!

📩 founders@jely.chat

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Privacy

Terms & Condition

Relai Ltd, trading as Jely, is a company registered in England and Wales with company number 15981569.
Registered Office: 115 Hampstead Road, NW1 3EE, London

With ❤️ from the Jely team